Warranty, Installation & Refund Policy

1. Warranty Offering

Accessories:

• ●Remote Controls and Blade Sets: 1 year warranty.
• ●Mounting Kits, Downrods, and Canopies: 10 days warranty (against transit damage only).

Note: Warranty is applicable only for purchases made through authorized Haneri dealers, retailers, or official e-commerce platforms.

2. Warranty Terms

1. 1Coverage Period:
   • ●The warranty period begins from the date of purchase as per the original invoice.
   • ●For serialized products, warranty is validated based on the serial number and invoice.
2. 2Scope of Warranty:
   • ●Covers manufacturing defects and functional failures under normal usage.
   • ●Includes free repair or replacement of defective parts during the warranty period.
3. 3Exclusions:
   • ●Damage caused by improper installation, mishandling, unauthorized repairs, or modifications.
   • ●Voltage fluctuations beyond 160V-250V.
   • ●Use of external regulators with remote-controlled fans.
   • ●Damage due to liquid exposure, pests, or external environmental factors.
   • ●Normal wear and tear, including scratches, discoloration, or dents.
4. 4Additional Warranty Conditions:
   • ●For availing free home/onsite service, the product must be within the warranty period.
   • ●For serialized products with Sticker/Printed Manufacture Month, warranty will be considered from the End User Sale Invoice date till the time period mentioned in the warranty table.
   • ●For serialized products without Sticker/Printed Manufacture Month, the start date will be considered from the End User Sale Invoice date till the warranty period mentioned in the warranty table.
   • ●For any query or complaint about the product, the customer needs to register a complaint only to the Company's centralized call center number provided below.
   • ●End User Sale Invoice should have the following clearly mentioned:
     • ▪Valid GST Number
     • ▪Complete address and contact number of the shop or platform from where the product was purchased
     • ▪Date of purchase, Model & Serial number of the Product
   • ●The warranty period starts from the date of the original purchase of the SKU(s) by the first end-user. The invoice may consist of different SKU(s) having different warranty periods.
   • ●The Company will not entertain any complaint with incomplete warranty details and service charge(s) as per company policy may apply.

3. Claim Process

1. 1Reporting a Claim:
   • ●Contact Haneri Customer Support or email INFO@HANERI.in
   • ●Provide details including invoice, product serial number, and a description of the issue.
2. 2Inspection:
   • ●A service technician will inspect the product on-site or at an authorized service center.
3. 3Resolution:
   • ●Products will be repaired, replaced, or refunded based on the technician's assessment.
   • ●Replacement units will carry the remaining warranty period of the original product.

4. Additional Terms

• ●Wobbling Issues: Claims must be reported within 30 days of purchase.
• ●Transit Damage: Claims for transit damage must be filed within 10 days of delivery.
• ●Service Outside Warranty: Repairs for out-of-warranty products will be chargeable, subject to spare parts availability.
• ●Force Majeure: Haneri is not liable for delays or non-performance due to circumstances beyond its control, including natural disasters, pandemics, or government restrictions.

5. Customer Responsibilities

• ●Ensure correct installation and usage as per the user manual.
• ●Provide necessary tools or access for service, such as ladders or clear workspaces.
• ●Report any performance issues promptly to avoid further damage.

Refund and Replacement Policy

1. 1Eligibility

   Refunds or replacements are valid if:

   • ▪The product has a manufacturing defect within 15 days of purchase.
   • ▪The product was received damaged or defective.
2. 2Conditions
   • ●The product must be returned in its original condition, with all accessories and packaging intact.
   • ●Proof of purchase is mandatory for processing refunds or replacements.
3. 3Process
   • ●Reach out to Haneri Customer Support at INFO@HANERI.in
   • ●Provide the purchase receipt and a description of the issue.
   • ●After verification, the product may be inspected before processing a refund or replacement.
4. 4Refunds
   • ●Refunds will be processed through the original payment method within 7-10 business days.

Installation and Service Guidelines

1. 1Free Installation
   • ●Free installation services are available for select products and cities. Contact Haneri Customer Support to confirm availability.
   • ●To avail of the free installation offer, customers need to call or email Haneri Customer Support at INFO@HANERI.in
   • ●Working hours: 9 AM to 7 PM (Mon-Sat). We do not operate on public and national holidays.
   • ●A Haneri Service Executive will verify if the offer is executable in your area.
   • ●If your location is in a serviceable zone, the installation request will be registered. For non-serviceable locations, please refer to our installation video or guidelines.
   • ●Installation will be completed within 48 hours of request registration.
   • ●Turnaround time/SLA starts from the date and time the request is registered, after receiving all necessary details (Name, Number, Purchase details, Address with pin code, Serial number of the product, etc.).
2. 2Customer Responsibilities
   • ●Ensure that power supply requirements are met (e.g., 160-250V).
   • ●Provide necessary tools or access for installation, such as a ladder or clear workspace.
   • ●Arrange for any additional modifications, such as false ceiling adjustments, at the customer's expense.
3. 3Service Limitations
   • ●Haneri reserves the right to reject any service or installation request if the area is beyond our serviceable zones or if no authorized service center is available.
   • ●Haneri is not responsible for delays caused by force majeure events such as natural disasters, pandemics, or government restrictions.

Contact Us

For any warranty, installation, or refund-related queries, please contact: