Shipping Policy
Effective Date: [Insert Date]
HANERI ELECTRICALS LLP
Address: A-48, SECTOR 57, NOIDA, UTTAR PRADESH, PINCODE - 201301
Haneri Electricals LLP ("we," "our," or "us") is committed to providing a seamless and efficient shipping experience for all our customers. This Shipping Policy outlines the terms and conditions for the delivery of our products.
1. Shipping Destinations
- We ship our products across all major cities and towns in India.
- Delivery services may not be available in remote or non-serviceable areas. Customers in such locations will be notified during the order placement process.
2. Delivery Timelines
- Standard Delivery: Orders are typically delivered within 5-7 business days from the date of order confirmation.
- Express Delivery: Available in select cities, with delivery within 2-3 business days.
- Delivery timelines may vary based on location and product availability.
- Customers will be notified of any delays due to unforeseen circumstances or high demand.
3. Shipping Charges
- Free Shipping: Shipping charges are included in the finished product cost, and no additional fees are applied. However, spares and component shipping may attract extra charges as per actual for out-of-warranty cases.
- Any additional packaging request made by the customer will be charged extra as per actual.
4. Order Tracking
- Once an order is shipped, customers will receive a confirmation email or SMS with a tracking ID and link.
- Customers can use the tracking ID to monitor the shipment status via our logistics partner’s portal.
- For any tracking issues, please contact our customer support team at [Insert Contact Information].
5. Shipping Restrictions
- We do not deliver to P.O. Boxes or military addresses (e.g., APO/FPO).
- Certain products may have shipping restrictions due to legal or regulatory requirements. Such restrictions will be communicated at the time of purchase.
6. Damaged or Lost Shipments
- If a product arrives damaged:
- Customers must notify our customer support team within 48 hours of delivery.
- Provide photographic evidence of the damaged product and packaging.
- We will arrange for a replacement or refund after verifying the issue.
- For lost shipments:
- If an order is not received within the expected delivery time, customers must contact our support team immediately.
- We will investigate with our logistics partner and provide a resolution within 15 working days.
7. Cancellation of Orders
- Orders can be cancelled before they are shipped. Once shipped, cancellations are not allowed.
- To cancel an order, contact Haneri Customer Support at customercare@haneri.com
- Refunds for cancelled orders will be processed within [Insert Time Period, e.g., 7-10 business days].
8. Contact Us
For any shipping-related queries or concerns, please contact:
- Haneri Customer Support
- Phone: +91-8377826826
- Email: customercare@haneri.com
- Office Address: A-48, SECTOR 57, NOIDA, UTTAR PRADESH, PINCODE - 201301
Haneri Electricals LLP reserves the right to update this Shipping Policy at its discretion. Any changes will be communicated via our website or official communication channels.
Thank you for choosing Haneri. We are dedicated to ensuring your products reach you swiftly and safely.