Privacy Policy

At HANERI ELECTRICALS LLP and its subsidiaries (“we,” “us,” “our,” or “HANERI”), we are committed to safeguarding your privacy. This Privacy Policy (“Policy”) outlines our practices regarding the collection, use, and processing of your Personal Data when you interact with our services, products, and related web applications (collectively referred to as “Products”).

Scope of this Policy

This Policy applies to:

• Applications and websites hosted by HANERI ELECTRICALS LLP
• Related services accessed through https://www.haneri.in

In this Policy:

• “Personal Data” refers to information that can identify an individual either on its own or when combined with other data we have or collect through third-party analytics tools.
• “Smart Devices” are nonstandard computing devices with human-machine interfaces and network connectivity, such as smart home appliances, wearables, air purifiers, laptops, tablets, and desktop computers.
• “Apps” are mobile applications developed by or for HANERI, enabling users to remotely control Smart Devices and connect with the HANERI Platform.

Information We Collect

1. Information You Provide

• Account or Profile Data: When you create an account, we collect your name, contact details (email address, phone number), username, and login credentials. Additional details, such as your nickname, profile picture, country code, language preference, and time zone, may also be collected.
• Feedback: If you use feedback or suggestion features, we collect your email address, phone number, and feedback content to address concerns and resolve issues promptly.

2. Information We Collect Automatically

• Device Information: We automatically gather data such as device MAC addresses, IP addresses, wireless connection details, operating system type/version, app version, push notification identifiers, log files, and crash reports.
• Usage Data: Interaction data, including visits, clicks, downloads, and messages, is collected during your use of our Products and services.
• Log Information: System and exception logs are automatically uploaded when you use our website or apps.
• Location Data: With your permission, we may collect your real-time location, such as for astronomical lighting schedules based on local sunrise/sunset times.

3. Smart Device Data

• Basic Device Information: When connecting Smart Devices to our services, we may collect details like device name, ID, online status, activation time, firmware and hardware versions, and upgrade history.
• Device-Generated Data: Depending on the device, specific usage data may be collected, such as operational times for smart water heaters.

Purpose and Legal Basis for Processing Personal Data

We process your Personal Data for the following purposes:

• Providing Services: To deliver the requested services, including account management, product functionality, and app interactions. This processing is necessary to fulfill our contractual obligations.
• Improving Services: To enhance product safety, efficiency, and user experience while analyzing operational performance and preventing misuse.
• Non-Marketing Communication: To send essential updates regarding services, policies, and terms. Such communications are integral to our agreement and cannot be opted out of.
• Marketing Communication: With your consent, we may send promotional materials. Each communication will include options to opt out.
• Personalization: To tailor product recommendations and service experiences based on your preferences.
• Legal Compliance: To comply with applicable laws, respond to legal processes, and protect our operations, rights, and user safety.

Sharing Personal Data

We share Personal Data only as outlined below:

• Service Providers: Third-party vendors who assist with services like hosting, data analysis, payments, IT support, and customer service.
• Business Partners: Entities that provide Smart Devices, networks, or related systems.
• Corporate Transactions: In the event of a merger, sale, or reorganization, data may be transferred as part of the transaction, with appropriate user notification.
• Legal Requirements: To comply with laws, legal processes, or government requests, and to enforce terms or protect our rights and users.
• Affiliates: Within our corporate group for regular business operations.
• With Consent: Sharing with third parties is done only with your explicit consent.

How We Use Your Information

We utilize the collected information to:

• Personalize your experience
• Improve services and customer support
• Process transactions
• Administer promotions, surveys, or other features
• Send periodic updates and emails

Use of Email Address/Contact Number

By sharing your email or phone number, you consent to receive communications from us. We ensure that these messages are sent only to users who have authorized contact.

International Data Transfers

Your Personal Data may be transferred to and processed in countries with different privacy laws than your own. We ensure compliance with applicable laws and safeguard your data throughout this process.

Your Rights

We respect your rights regarding your Personal Data. You may:

• Access the Personal Data we process about you.
• Request corrections to inaccurate or incomplete data.
• Request deletion of your data.
• Restrict the processing of your data.
• Request data transfer to yourself or a third party.
• Object to or opt out of data processing based on your consent.

To exercise your rights, contact us at customercare@haneri.com . We may verify your identity before proceeding with your request to ensure security.

Security Measures

We employ industry-standard security practices, including encryption, access authentication, and secure data storage, to protect your Personal Data. If you suspect a security issue, please notify us immediately at customercare@haneri.com.

Data Retention

Personal Data is retained only for as long as necessary for the purposes outlined in this Policy, unless a longer retention period is legally required. Upon expiration of the retention period, we securely delete or anonymize your data.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices. Material updates will be communicated via email or app notifications. We encourage you to review this Policy regularly for the latest information.

For any questions or concerns regarding this Privacy Policy, please contact us at customercare@haneri.com.